Order Cancellation
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
We want you to have peace of mind, knowing that your order will arrive in time for your special event. As a result, we aim to start producing your purchased items within 24 hours of the order being confirmed. However, we appreciate these items are important purchases, which is why we have extended our cancellation window for Made-to-Order items.
Actions : Cancellation
| Product | Time Frames | Amount Refunded | |
| Product Price | Shipping Cost | ||
| Customized Dresses | within 12 hours of order confirmation | Full Refund | Full Refund |
| within 24 hours of order confirmation | 70% | 100% | |
| within 48 hours of order confirmation | 50% | 100% | |
| Standard Dresses | within 12 hours of order confirmation | Full Refund | Full Refund |
| within 24 hours of order confirmation | 75% | 100% | |
| within 48 hours of order confirmation | 55% | 100% | |
Note:
After 2 days of payment confirmed, your order can NOT be cancelled any more.
Cancellations and modifications are not applicable for RUSH ORDERS after 24 hours of payment confirmation.